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Careers

Do you want to be part of the extraordinary experience that is The Cleveland Orchestra?

If you know The Cleveland Orchestra, you know that we promise you the extraordinary. The experience of attending a concert by these world-renowned musicians is like nothing else … filled with powerful, even overwhelming emotions, a place where you can leave the daily grind behind and let the music take you to new places.

For decades The Cleveland Orchestra has been a point of pride in its hometown.  It is universally admired for its world-class credentials, its gifted musicians, and its acoustically perfect and visually stunning concert hall.  The orchestra welcomes people of all ages, all walks of life, and invites them to experience something that is unique in the world.  Reasonable ticket prices and the orchestra’s groundbreaking Under 18s Free programs make it possible for today’s, and tomorrow’s, lovers of great music to always have a way to experience the greatest the world has to offer, right here in Cleveland.

Now is your chance to join our talented team and help deliver unparalleled experiences to audiences around the world.

To apply for any position posted below, except as noted, please email your résumé, cover letter, and salary requirement (in PDF) to HR@clevelandorchestra.com.

We invite you to join us for our second century as one of the world’s great orchestras. Come be part of something extraordinary!

Director of customer relationship data management

Reporting directly to the Chief Financial Officer, the Director of Customer Relationship Data Management will lead the organization’s use of Tessitura to help deepen customer engagement, enhance earned and contributed revenue, and streamline organizational efficiency. This person will provide expertise in the technical and functional operation of Tessitura software to support multiple departments within The Cleveland Orchestra, with a main focus on Sales & Communications and Philanthropy & Advancement. The Director is responsible for the successful operation, integration, and optimization of The Cleveland Orchestra’s Customer Relationship Management (CRM) system and to provide support, ongoing maintenance, and proactive development of Tessitura and/or future data management systems for the institution.

The successful candidate will meet the following qualifications:

  • Bachelor’s Degree in information systems/technology, computer science, programming or similar field of study or a minimum of 3 years of related experience using Tessitura software required.
  • One to three years of project management experience highly desirable.
  • Excellent analytical skills with a focus on business procedures / process improvement. 
  • Outstanding interpersonal and communications skills, both verbal and written.
  • Demonstrated independent, mature judgment.
  • Strong problem-solving skills combined with a collaborative approach.
  • Ability to work independently and as a collaborative team member.
  • Ability to successfully prioritize to manage multiple projects and deadlines.
  • Ability to work a flexible schedule that may include evening and weekends hours.
  • One to three years SQL experience with emphasis on scripting, writing, and debugging is preferred.


Director of Sales & Marketing

The Director of Sales and Marketing is responsible for the strategic implementation of The Cleveland Orchestra’s stated audience development and ticket revenue goals, both short and long range, and targeted toward existing and new markets at Severance Hall and Blossom Music Center.  In collaboration with the Senior Director of Marketing, the Director of Sales and Marketing develops marketing strategy for ticket sales revenue, audience attendance, the enhancement of TCO as an international brand, and oversees the tactical implementation of these strategies. 

The Director of Sales and Marketing oversees and participates in the development of single ticket and subscription marketing campaigns, analytics and pricing strategies for all series, and provides support and oversight of the marketing campaign for the Miami Residency.  This position directly oversees direct marketing, advertising (to include online advertising), telemarketing, and budget preparation.

The successful candidate will meet the following qualifications:

  • Curious, creative thinker and problem solver who is passionate about the arts.  Sense of humor and positive can-do attitude.
  • Results driven, strategic thinker with strong business acumen and proven track record in growing sales revenues. 
  • Excellent leadership, management, and problem-solving/analytical skills. 
  • Flexible and adaptable – able to frequently re-prioritize, evolve techniques and solutions as needed in a fast-paced and dynamic environment. 
  • Demonstrated grace under pressure.
  • Collaborative, articulate communicator with strong interpersonal, written, and oral communication skills who can build relationships across the organization and with external partners.
  • Excellent analytical and organizational skills with a strong attention to detail.
  • Ability to work effectively in a fast-paced environment.
  • Bachelor’s Degree in marketing or related field, with 5-7 years’ experience in performing arts marketing or related field with track record of progressively greater responsibility.
  • Knowledge of Microsoft Office Suite (Excel) is required. Familiarity with CRM systems (Tessitura preferred).
  • Strong background knowledge of and familiarity with classical repertoire required.
  • Must be able to travel between locations (Severance Hall and Blossom Music Center), to local or regional meetings, and nationally.
  • Ability to work a flexible schedule that includes evenings, weekends, and some holidays.

 

Foundation Gift Officer

The Foundation Gift Officer is responsible for the identification, cultivation, solicitation, and stewardship of foundations to establish new partnerships and strengthen existing relationships that will result in philanthropic support for The Cleveland Orchestra.  This role provides the expertise to advance the orchestra’s interests by researching and identifying sources of support, proactively seeking opportunities to generate new proposals based on foundation guidelines and interests and maintaining strong relationship ties with program officers and foundation boards.

The Foundation Gift Officer manages a portfolio of foundation contributors including a schedule of grant and report deadlines.  This role also serves as the staff lead to the Foundation Taskforce, a subgroup of the Fundraising Committee, involving trustees in prospect identification, cultivation, solicitation, and stewardship.

The successful candidate will meet the following qualifications:

  • Bachelor’s Degree required with a minimum of five years of experience in non-profit fundraising.
  • Experience in the management of institutional portfolio (government & public/private foundations) highly desirable.
  • Proficiency in the Microsoft Office Suite, primarily Word and Excel; knowledge of Tessitura Database a plus. 
  • Superior interpersonal skills to successfully interact with a diverse population of constituents.
  • Excellent communications skills, both verbal and written. 
  • Ability to successfully compose, submit and secure grant funding.
  • Outstanding organizational skills with a high attention to detail.
  • Demonstrated independent, mature judgment.
  • Ability to consistently maintain a professional image and demeanor.
  • Strong problem-solving skills combined with a collaborative approach.
  • Ability to work independently and as a collaborative team member.
  • Ability to successfully prioritize to manage multiple projects and deadlines.
  • Must be able to travel between locations (Severance Hall and Blossom Music Center) and to travel to local or regional meetings.
  • Ability to work a flexible schedule that includes evenings, weekends, and some holidays.

 

sales Manager

The Sales Manager is responsible for generating ticket sales revenues and developing audiences from groups (including social organizations, corporations, and educational organizations) and direct subscription sales.  The Sales Manager creates sales strategy to generate new and return business, educates the market about opportunities to attend performances by The Cleveland Orchestra and presentations at Severance Hall and Blossom, and provides excellent customer service in sales fulfillment.  The Sales Manager oversees all outbound sales campaign and sales staff (in-house campaign).

The successful candidate will meet the following qualifications:

  • Bachelor’s Degree required.
  • 3-5 years of experience in sales with successful, measureable results.
  • Knowledge of Cleveland and northeast Ohio region, especially groups, organizations, schools, and overall community interests, support, and culture.
  • Superior organizational skills and attention to detail.
  • Excellent communication skills.
  • Ability to consistently maintain a professional image and demeanor.
  • Ability to successfully prioritize to manage multiple projects and deadlines.
  • Knowledge and appreciation of orchestral music highly desirable.
  • Proficient with Microsoft Office and able to learn and use various database and planning software; experience with Tessitura a plus.
  • Must be able to travel between locations (Severance Hall and Blossom Music Center), to local or regional meetings, and nationally.
  • Ability to work a flexible schedule that includes evenings, weekends, and some holidays.

 


Manager of Analysis and reporting

The Manager of Analysis and Reporting provides support and assistance to the Controller and the daily operations of the department including assistance in report preparation and formatting, coordination of investments with third parties, and analysis and reconciliation of accounts.  The Manager of Analysis and Reporting should be proactive in anticipating the needs of the organization. The Manager of Analysis and Reporting also provides assistance to the Controller and CFO in other areas as needed. 

The successful candidate will meet the following qualifications:

  • Bachelor’s Degree in Finance or Accounting required.
  • 5+ years of accounting and/or financial experience, preferably in non-profit or public accounting.
  • MBA or CPA preferred.
  • Outstanding organizational skills with exceptional attention to detail.
  • Demonstrated project management, process improvement and change management ability.
  • Demonstrated superior proficiency in Microsoft Office, particularly Excel, and financial database systems, such as GP Dynamics.
  • Demonstrated independent, mature judgment and personal attributes of leadership, integrity, credibility, reliability and accountability.
  • Exceptional analytical skills and financial acumen.
  • Ability to work independently and as a strong team player.
  • Ability to successfully prioritize to manage multiple priorities and deadlines.


Digital Coordinator

The Cleveland Orchestra is looking for an exceptional Digital Coordinator to join a growing digital team. In this role, you will be designing, developing, and implementing a variety of digital assets used to grow the Orchestra’s expanding Second Century technological footprint. You will be working alongside an accomplished team of marketers, visionaries, leaders, artists, and sales staff to deliver work at the highest levels. The ideal candidate for this position relishes the details and has a real hunger for innovation through ingenuity and creativity. If selected, this position gives an opportunity to work with a global brand, in a corporate setting that has a startup feel, and be part of a maturing ecommerce operation.

The successful candidate will meet the following qualifications:

  • Bachelor’s Degree in Web Design, User Experience Design, Digital Design or another related discipline with 1-3 years’ experience in an agency or corporate related setting.
  • Strong knowledge of social media, including an interest in latest industry trends, technologies and changes. Must employ an enthusiasm for creating engaging content for individual social platforms, such as Twitter, Facebook, and Instagram.
  • High level of ingenuity with attention to detail, along with the ability to adapt quickly and responsibly to changing priorities and schedules while meeting deadlines.
  • Strong organizational and time management skills.
  • Demonstrated proficiency in HTML required. Experience in responsive design (CSS, CSS3, HTML5) is a plus.
  • Expert in Adobe Creative Suite, Google Analytics, and the ability to quickly learn new technologies.
  • Knowledge of Content Management Systems (CMS). Experience using EpiServer is a plus. 
  • Proficiency with Google Analytics. Google Analytics Certification a plus.
  • Knowledge of and familiarity with classical repertoire preferred but not required.
  • Strong collaboration skills and works well in a team environment.


Part-time Retail Associate

The Retail Associate is a high visibility, high trust partner in retail operations. The Associate assists with merchandising, marketing, inventory control, and designated financial management. This is a part-time position averaging 5-10 hours per week.

The successful candidate will meet the following qualifications:

  • GED or High school diploma.
  • Interest in or experience with orchestral music preferred.
  • A commitment to providing an exceptional customer experience.
  • Prior work experience in a retail establishment; experience in a high-end retail setting strongly preferred.
  • Demonstrate knowledge of marketing and product development.
  • Strong communication skills.
  • Ability to work at both Severance Hall and Blossom Music Center.
  • Demonstrate proficiency in Point of Sale systems, cash, and credit processing.
  • Demonstrate independent, mature judgment; convey a professional image and attitude.
  • Ability to work a flexible schedule that includes evenings, weekends, and some holidays.


The Cleveland Orchestra is an Equal Opportunity Employer.