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Careers

Do you want to be part of the extraordinary experience that is The Cleveland Orchestra?

If you know The Cleveland Orchestra, you know that we promise you the extraordinary. The experience of attending a concert by these world-renowned musicians is like nothing else … filled with powerful, even overwhelming emotions, a place where you can leave the daily grind behind and let the music take you to new places.

For decades The Cleveland Orchestra has been a point of pride in its hometown.  It is universally admired for its world-class credentials, its gifted musicians, and its acoustically perfect and visually stunning concert hall.  The orchestra welcomes people of all ages, all walks of life, and invites them to experience something that is unique in the world.  Reasonable ticket prices and the orchestra’s groundbreaking Under 18s Free programs make it possible for today’s, and tomorrow’s, lovers of great music to always have a way to experience the greatest the world has to offer, right here in Cleveland.

Now is your chance to join our talented team and help deliver unparalleled experiences to audiences around the world. 

We offer a competitive salary and excellent benefit package, including a 403(b) plan with employer match, generous paid time off, and the opportunity to work with our world-renowned Orchestra.

To apply for any position posted below, except as noted, please email your résumé, cover letter, and salary requirement to HR@clevelandorchestra.com.

The Cleveland Orchestra is an Equal Opportunity Employer. 

 

RETAIL & CUSTOMER ENGAGEMENT MANAGER

The Retail and Customer Engagement Manager will manage the retail operation of The Cleveland Orchestra Store as well as day-to-day operations and tracking of Customer Experience initiatives.  This person will provide all merchandising, inventory control, financial management and staffing of retail operations at Severance Hall and the Blossom Music Center. They will also execute and report on Customer Experience initiatives such as first-timer recognition, welcome center implementation and operations, surprise-and-delight, and serve as Front-of-House Manager during concerts.

This is a retail and hospitality-driven position that focuses on serving The Cleveland Orchestra’s diverse audience.  The person will be expert in recognizing and adapting to guest’s needs, and gain personal satisfaction by delivering the best possible service to all. The Retail and Customer Engagement Manager must thrive off of being a part of the team and representing The Cleveland Orchestra to the highest standard. 

Successful candidate will meet the following qualifications:

  • Bachelor’s degree in Business, Communications, Hospitality, Arts Administration, or other related discipline.
  • 2-3 years of experience in performing arts or event management in a hospitality-driven or customer-facing role.
  • Prior experience training in customer service, hospitality, or a related field, preferably in a workshop setting.
  • 1-3 years of supervisory experience in a merchandising and/or retail environment.
  • Excellent understanding of retail accounting principles.
  • Proficiency in use of Point of Sale and ticketing systems.
  • Passion for and expertise in customer service – ability to exceed guest’s expectations and to professional interact in service recovery situations.
  • Ability to think creatively and demonstrate teamwork in developing solutions and new initiatives that serve customer’s needs and desires.
  • Ability to successfully prioritize and manage multiple projects simultaneously.
  • Strong communication skills and experience in conflict resolution.
  • Ability to travel to and from Severance Hall and Blossom Music Center.
  • Ability to work a flexible schedule that includes evenings, weekends, and some holidays.

DEVELOPMENT DATABASE COORDINATOR

We are seeking a Development Database Coordinator who will manage all aspects of gift processing for Philanthropy & Advancement Development operations.  This includes proactively analyzing our enterprise system and its gift processing functionality and refining the system to support all facets of comprehensive gift processing and campaign reporting. This individual will also be responsible for data entry and the establishment of all policies and procedures related to data entry and gift processing, including acknowledgement, recognition and invoicing, and technical support and training for staff.

Successful candidate will meet the following qualifications:

  • Bachelor’s Degree in a related field or 3-5 years technical experience in database management or technical support
  • Familiarity with fundraising software systems, especially Tessitura, highly desirable
  • Proficient with Microsoft Office and able to learn and use various database and planning software 
  • Proficiency in SQL preferred
  • Ability to balance a highly technical function with an outstanding level of customer service
  • Outstanding organizational skills and high attention to detail
  • Excellent verbal and written communication skills
  • Ability to be discreet and maintain a high degree of confidentiality
  • Demonstrated independent, mature judgment
  • Ability to consistently maintain a professional image and demeanor
  • Strong problem-solving skills combined with a collaborative approach
  • Ability to successfully prioritize to manage multiple projects and deadlines

TOUR MANAGER

We are currently seeking a Tour Manager, who will be responsible for managing the logistics of all Cleveland Orchestra touring/runouts, and assisting with production needs for orchestra concerts and productions outside Severance Hall. The Tour Manager will manage all relationships with hotels; identify viable travel schedules; manage travel vendor relationships; communicate tour information to the orchestra; secure documents for the touring party; prepare invoicing for tour guests; prepare and maintain touring itineraries; produce tour book and other internal planning documents; and escort the orchestra on all tours and external concerts.

Successful candidate will meet the following qualifications:

  • Bachelor’s Degree preferred and/or 5+ years of related experience in orchestra touring and logistics
  • 3-5 years of experience in travel or tourism industry
  • Strong problem-solving skills combined with a collaborative approach
  • Ability to successfully prioritize to manage multiple projects and deadlines
  • Regular travel (both domestic and international) required
  • Ability to consistently maintain a professional image and demeanor with excellent interpersonal skills
  • Demonstrated independent, mature judgment
  • Responsive, communicative, discreet and calm under pressure
  • Broad knowledge and love of classical music
  • Proven ability to establish and maintain effective working relationships with musicians
  • Ability to work a flexible schedule that includes evenings, weekends, and some holidays
  • Proficiency with Microsoft Office Suite, and the ability to learn and navigate multiple database platforms

 

Director of Annual Giving

The Director of Annual Giving is responsible for generating philanthropic support from the Orchestra’s individual giving constituency in meeting the annual operating goals for each division.  The Director collaborates with the major gift team and the individual giving team regarding annual giving strategies for donors both within and outside of portfolio management and manages a portfolio of donors. The Director also works with the Orchestra’s Miami consultant to manage the Annual Miami Fundraising program. 

Major Duties:

Annual Giving Management

  • Collaborates with the Senior Director of Development to plan an expansive and comprehensive program for the management of the annual fund
  • Provide leadership for all donor levels of Annual Giving including preparation of an annual giving plan, segmentation and growth strategies, identification and support of volunteer leadership, cultivation and solicitation of constituents and monitoring financial and growth goals
  • Identify Individual level donors for outreach efforts and portfolio inclusion
  • Manage a portfolio of donors capable of giving at the $2,500 - $25,000 level
  • Lead the donor acquisition and renewal efforts including planning, prospect identification, cultivation, solicitation strategies and stewardship including recognition and recruitment activities
  • Direct the Leadership Giving Committee to increase overall peer solicitation, volunteer awareness of Orchestra programs and support from the community.  Serve as the P&A staff liaison for the Leadership Giving Committee.
  • Work closely with the Miami consultant and the Manager of Individual Giving to plan and execute a strategy for Annual Fundraising activities for the Orchestra’s Miami residency.

Advisory Council Management

  • Participate in the direction of strategy and long-term vision for the Advisory Council; cultivate the next generation of donors into board members
  • Partner with individual Advisory Council members to solicit leadership gifts

Successful candidate will meet the following qualifications:

  • Bachelor’s Degree required with 3-5 years of fundraising or non-profit management experience
  • Proven record of successful  fundraising with the ability to create and execute strategic plans and programs for maximum support
  • Outstanding organizational skills and high attention to detail
  • Excellent verbal and written communication skills
  • Ability to be discreet and maintain a high degree of confidentiality
  • Demonstrated ability to develop creative ideas to increase private philanthropic support
  • Ability to consistently maintain a professional image and demeanor
  • Strong problem-solving skills combined with a collaborative approach
  • Ability to successfully prioritize to manage multiple projects and deadlines
  • Knowledge of orchestral music highly desirable
  • Proficiency in Microsoft Office and able to learn/ use various database and planning software. Proficiency with working with numbers and data including the ability to analyze and interpret information
  • Must be able to travel between locations (Severance Hall and Blossom Music Center) and to travel to local or regional meetings
  • Ability to work a flexible schedule that includes evenings, weekends, and some holidays

Annual Giving Officer

The Cleveland Orchestra is seeking an Annual Giving Officer who will engage prospects, donors and other members of the community in philanthropic support of The Cleveland Orchestra. This individual will actively manage a prospect portfolio of both major and midlevel giving donors, identify and qualify new prospects, make discovery calls, and build a pool of new prospects and past donors who have the capacity to increase their annual support. The Annual Giving Officer initiates gift strategies and cultivates and solicits prospects through personal visits and written communication. He or she will work closely with colleagues to implement strategic approaches to increase the donor base and build a robust pipeline for annual support for the Orchestra.

Successful candidate will meet the following qualifications:

  • 3-5 years of experience in non-profit fundraising in a complex institution
  • Understanding of annual giving programs and application of cultivation, solicitation, and stewardship strategies and techniques
  • Outstanding organizational skills and high attention to detail
  • Excellent verbal and written communication skills
  • Ability to be discreet and maintain a high degree of confidentiality
  • Strong problem-solving skills combined with a collaborative approach
  • Ability to learn and proficiently use various database and planning software
  • Knowledge of orchestral music highly desirable
  • Ability to work a flexible schedule that includes evenings, weekends, and some holidays

 

Manager of Development Communications

We are currently seeking a Manager of Development Communications to lead the strategic creation and maintenance of fundraising campaign marketing communication materials, letters, presentations, newsletters, and development-related content in our program book and on The Cleveland Orchestra’s website. The Manager leads philanthropic communication fundraising strategy and execution, ensuring consistent compelling fundraising messages. Communications must be created in a timely and cost-effective manner, targeted for specific audiences anywhere The Cleveland Orchestra performs, and of a quality commensurate with the world-class stature of The Cleveland Orchestra.

Successful candidate will meet the following qualifications:

  • Bachelor’s Degree in Communications, Marketing, English or related field
  • Three to five years of similar work experience
  • Superior writing skills (creative, persuasive, etc.) with excellent editing and proofing skills
  • Proficient with Microsoft Office and able to learn and use various database and planning software; and highly adept at use of advanced functions including creation of charts, graphics, and complex presentations.
  • Experience with InDesign or other design software
  • Ability to interpret and formulate communications around data-driven material
  • Outstanding organizational skills and attention to detail
  • Excellent interpersonal skills; ability to communicate with diverse constituency groups
  • Strong problem-solving skills combined with a collaborative approach
  • Ability to successfully prioritize to manage multiple projects and deadlines
  • Knowledge of orchestral music is highly desirable
  • A firm understanding of the donor engagement, solicitation & stewardship process is desirable.