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Information & Policies

Severance Hall is Cleveland’s musical home for symphonic music and other presentations. We are strongly committed to making everyone feel welcome. To that end, a few guidelines for attendance are listed here. Additional information and policies are listed in the sections “About Severance Hall,” “Dining,” and “Accessibility.

AT SEVERANCE HALL

The Doors Open Early

You are welcome to arrive early before performances at Severance Hall. Attend a Concert Preview, enjoy a glass of wine or a meal, or stroll through the elegant hallways of this landmark building. The street-level doors to the Smith Lobby, Ticket Office and lower galleries are open three hours prior to most performances.

Lost Tickets

If you have lost or misplaced your tickets, please contact the Ticket Office as soon as possible. In most cases, the Ticket Office will be able to provide you with duplicate seating passes, which you can pick up prior to the performance.

Coat Check

Complimentary coat check in Severance Hall are located in the street-level galleries and off the Bogomolny-Kozerefski Grand Foyer. Large bags, backpacks and musical instrument cases must be checked at the coat check.

ATM

An ATM is located in Severance Hall on the ground floor at the end of the Ong Gallery, near the Cleveland Orchestra Store.

Telephones/TTY

Public phones are located in the Smith Lobby. House phones for area code 216 direct dialing are located on the Orchestra and Dress Levels. TTY line access is available at the public pay telephone in the Security Office located at the garage entrance.

Elevators

Wheelchair accessible elevators are located on all lobby levels. Severance Hall’s historic patron elevators operate from the Smith Lobby and provide access to all rest rooms and accessible seating. Two additional self-service elevators provide access from the Garage and Street Levels to upper floors in Severance Hall.

Accessibility Services

Severance Hall offers infrared assistive listening devices, large-print programs, wheelchair transport, ADA-compliant seating and other services to help make our performances accessible to all patrons. Click Store.

Electronic Communication and Assistance Devices  

Please turn off or silence all cell phones, pagers, watch alarms, and electronic devices. If you are expecting an urgent call, check your phone or pager with an usher.

Patrons with hearing aids are asked to be attentive to the sound level of their hearing devices and adjust them accordingly.

So that all patrons may enjoy the performance, please note that anyone creating a disturbance may be asked to leave the concert hall.

Photography, Video, and Audio Recording

Photography and video and audio recording during performances is strictly prohibited. However, you are welcome to take photos of yourself, and your friends and family before and after performances.

Food and Beverages

While we encourage you to enjoy the food and drinks offered at Severance Restaurant and at the lobby bars, food and beverages are prohibited inside the concert hall and in the Reinberger Chamber Hall.

Children

Regardless of age, each person must have a ticket and be able to sit quietly in a seat throughout the performance. Season subscription concerts are not recommended for children under the age of eight.  However, Musical Rainbow programs are designed for families with young children.  Cleveland Orchestra Youth Orchestra performances are recommended for older children.

Late Seating

Performances at Severance Hall start at the time designated on the ticket. In deference to the comfort and listening pleasure of the audience, late-arriving patrons will not be seated while music is being performed. Latecomers are asked to wait quietly until the first break in the program, when ushers will assist them to their seats. Please note that performances without intermission may not have a seating break. These arrangements are at the discretion of the House Manager in consultation with the conductor and performing artists.

Concert Previews

If you want to learn more about the music or the musicians before you hear them, then arrive early for Cleveland Orchestra Concert Previews. These free previews are held in Reinberger Chamber Hall on the Street Level of Severance Hall starting one hour before most Cleveland Orchestra concerts. Concert Previews for Friday Matinees take place in the Concert Hall.

The previews include local and national experts and guests leading lectures, interviews or discussions about the composer, compositions and performers featured in each concert. You’ll get helpful background information, fresh musical insights, and some great stories.

Concert Previews are made possible by a generous endowment gift from Dorothy Humel Hovorka.

Security

For security reasons, large bags, backpacks, and musical instrument cases are prohibited in the concert halls. These items must be checked at coat check and may be subject to search.

Severance Hall is a firearms-free facility. No one except on-duty law enforcement official are allowed to possess or carry a firearm on the premises.

In the Event of an Emergency

Emergency exits are clearly marked throughout the building. In the event of an emergency, ushers and house staff will provide instructions. Contact an usher or a member of the house staff if you require medical assistance.