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Careers

Do you want to be part of the extraordinary experience that is The Cleveland Orchestra?

If you know The Cleveland Orchestra, you know that we promise you the extraordinary. The experience of attending a concert by these world-renowned musicians is like nothing else … filled with powerful, even overwhelming emotions, a place where you can leave the daily grind behind and let the music take you to new places.

For decades The Cleveland Orchestra has been a point of pride in its hometown.  It is universally admired for its world-class credentials, its gifted musicians, and its acoustically perfect and visually stunning concert hall.  The orchestra welcomes people of all ages, all walks of life, and invites them to experience something that is unique in the world.  Reasonable ticket prices and the orchestra’s groundbreaking Under 18s Free programs make it possible for today’s, and tomorrow’s, lovers of great music to always have a way to experience the greatest the world has to offer, right here in Cleveland.

Now is your chance to join our talented team in a critical leadership position that delivers unparalleled experiences to audiences around the world.

To apply for any position posted below, except as noted, please email your résumé, cover letter, and salary requirement (in PDF) to HR@clevelandorchestra.com.

We invite you to join us for the start of our second century as one of the world’s great orchestras. Come be part of something extraordinary!

Director of tessitura optimization

Reporting directly to the Chief Financial Officer, the Director of Tessitura Optimization will lead the organization’s use of Tessitura to help deepen customer engagement, enhance earned and contributed revenue, and streamline organizational efficiency. This person will provide expertise in the technical and functional operation of Tessitura software to support multiple departments within The Cleveland Orchestra, with a main focus on Sales & Communications and Philanthropy & Advancement.  The Director is responsible for the successful operation, integration, and optimization of The Cleveland Orchestra’s Customer Relationship Management (CRM) system and to provide support, ongoing maintenance, and proactive development of Tessitura and/or future data management systems for the institution.

The successful candidate will meet the following qualifications:

  • Bachelor’s Degree in information systems/technology, computer science, programming or similar field of study or a minimum of 3 years of related experience using Tessitura software required.
  • One to three years SQL experience with emphasis on scripting, writing, and debugging is required.
  • One to three years of project management experience highly desirable.
  • Excellent analytical skills with a focus on business procedures / process improvement. 
  • Outstanding interpersonal and communications skills, both verbal and written.
  • Demonstrated independent, mature judgment.
  • Strong problem-solving skills combined with a collaborative approach.
  • Ability to work independently and as a collaborative team member.
  • Ability to successfully prioritize to manage multiple projects and deadlines.
  • Ability to work a flexible schedule that may include evening and weekends hours.

 

Director of Facilities

The Cleveland Orchestra is seeking someone who upholds the highest levels of service and commitment to excellence! The Director of Facilities supports the efforts to ensure that all areas supporting The Cleveland Orchestra provide outstanding service to the music, the patron experience, and its historic venues.  As such, this position is responsible for all aspects of Severance Hall building, grounds, and operations, including physical maintenance and code compliance, repair and improvements, capital projects, safety and security, community collaborations, food services, retail operations, budget, and a variety of internal and external institutional relationships.  This position also manages the contractual relationship with the operator of Blossom Music Center ensuring compliance with the terms and conditions of the business contract, budgeting, and oversight of capital improvement projects to achieve both excellence in operational and customer service expectations. 

Qualifications for this position include:

  • Bachelor’s degree or equivalent professional experience in non-profit arts management, hospitality operations and/or entertainment within a public venue;
  • Minimum of 7-10 years related work experience required; 5+ years of experience in contract management and negotiation highly desirable;
  • Facility management experience with an emphasis on historic preservation and construction project management is strongly preferred;
  • Excellent administrative, management and leadership skills to run a combination of facilities management, and events staff;
  • Strong problem-solving skills combined with a collaborative approach;
  • Strong organizational and time management skills with a high attention to detail is essential;
  • Outstanding customer service skills to manage high profile customer events;
  • Outstanding interpersonal and communication skills to successfully interact with multiple constituencies and diverse groups of people;
  • Demonstrate independent, mature judgment; conveys a professional image and attitude;
  • Ability to quickly assess and resolve conflict in a professional, diplomatic manner;
  • Experience in budget preparation and management in a variety of areas including but not limited to facility operations, food and beverage services, and capital projects; 
  • Ability to successfully manage a $2.5M operating budget and $4M capital improvement budget;
  • Knowledge of regulations governing the operation of public buildings;
  • Obtain and maintain active First Aid, CPR and AED certification;
  • Ability to assess and calmly lead others in emergency situations;
  • Valid driver’s license required; must be able to travel between locations (Severance Hall and Blossom Music Center) as well as to conferences when needed;
  • Ability to work a flexible schedule that includes evenings, weekends, and some holidays.

Director of Sales & Marketing

The Director of Sales and Marketing is responsible for the strategic implementation of The Cleveland Orchestra’s stated audience development and ticket revenue goals, both short and long range, and targeted toward existing and new markets at Severance Hall and Blossom Music Center.  In collaboration with the Senior Director of Marketing, the Director of Sales and Marketing develops marketing strategy for ticket sales revenue, audience attendance, the enhancement of TCO as an international brand, and oversees the tactical implementation of these strategies. 

The Director of Sales and Marketing oversees and participates in the development of single ticket and subscription marketing campaigns, analytics and pricing strategies for all series, and provides support and oversight of the marketing campaign for the Miami Residency.  This position directly oversees direct marketing, advertising (to include online advertising), telemarketing, and budget preparation.

The successful candidate will meet the following qualifications:

  • Curious, creative thinker and problem solver who is passionate about the arts.  Sense of humor and positive can-do attitude.
  • Results driven, strategic thinker with strong business acumen and proven track record in growing sales revenues. 
  • Excellent leadership, management, and problem-solving/analytical skills. 
  • Flexible and adaptable – able to frequently re-prioritize, evolve techniques and solutions as needed in a fast-paced and dynamic environment. 
  • Demonstrated grace under pressure.
  • Collaborative, articulate communicator with strong interpersonal, written, and oral communication skills who can build relationships across the organization and with external partners.
  • Excellent analytical and organizational skills with a strong attention to detail.
  • Ability to work effectively in a fast-paced environment.
  • Bachelor’s Degree in marketing or related field, with 5-7 years’ experience in performing arts marketing or related field with track record of progressively greater responsibility.
  • Knowledge of Microsoft Office Suite (Excel) is required. Familiarity with CRM systems (Tessitura preferred).
  • Strong background knowledge of and familiarity with classical repertoire required.
  • Must be able to travel between locations (Severance Hall and Blossom Music Center), to local or regional meetings, and nationally.
  • Ability to work a flexible schedule that includes evenings, weekends, and some holidays.


Sales Manager

The Sales Manager is responsible for generating ticket sales revenues and developing audiences from groups (including social organizations, corporations, and educational organizations) and direct subscription sales.  The Sales Manager creates sales strategy to generate new and return business, educates the market about opportunities to attend performances by The Cleveland Orchestra and presentations at Severance Hall and Blossom, and provides excellent customer service in sales fulfillment.  The Sales Manager oversees all outbound sales campaign and sales staff (in-house campaign).

The successful candidate will meet the following qualifications:

  • Bachelor’s Degree required.
  • 3-5 years of experience in sales with successful, measureable results.
  • Knowledge of Cleveland and northeast Ohio region, especially groups, organizations, schools, and overall community interests, support, and culture.
  • Superior organizational skills and attention to detail.
  • Excellent communication skills.
  • Ability to consistently maintain a professional image and demeanor.
  • Ability to successfully prioritize to manage multiple projects and deadlines.
  • Knowledge and appreciation of orchestral music highly desirable.
  • Proficient with Microsoft Office and able to learn and use various database and planning software; experience with Tessitura a plus.
  • Must be able to travel between locations (Severance Hall and Blossom Music Center), to local or regional meetings, and nationally.
  • Ability to work a flexible schedule that includes evenings, weekends, and some holidays.


Retail & Customer ENGAGEMENT Manager

The Retail and Customer Engagement Manager will manage the retail operation of The Cleveland Orchestra Store as well as day-to-day operations and tracking of Customer Experience initiatives.  This person will provide all merchandising, inventory control, financial management and staffing of The Cleveland Orchestra retail operations at Severance Hall and the Blossom Music Center. They will also execute and report on Customer Experience initiatives such as first-timer recognition, welcome center implementation and operations, surprise-and-delight, and serve as Front-of-House Manager during concerts.

This is a retail and hospitality-driven position that focuses on serving The Cleveland Orchestra’s diverse audience.  The person will be expert in recognizing and adapting to guest’s needs, and gain personal satisfaction by delivering the best possible service to all.  The Retail and Customer Engagement Manager must thrive off of being a part of the team and representing The Cleveland Orchestra to the highest standard. 


The successful candidate will meet the following qualifications:

  • Bachelor’s degree in Business, Communications, Hospitality, Arts Administration, or other related discipline.
  • 2-3 years of experience in performing arts or event management in a hospitality-driven or customer-facing role.
  • Prior experience training in customer service, hospitality, or a related field, preferably in a workshop setting.
  • 1-3 years of supervisory experience in a merchandising and/or retail environment.
  • Prior experience in managing a retail establishment.
  • Demonstrate excellent understanding of retail accounting principles.
  • Proficiency in use of Point of Sale systems.
  • Demonstrate independent, mature judgment; convey a professional image and attitude.
  • Passion for and expertise in customer service – ability to exceed guest’s expectations and to professional interact in service recovery situations.
  • Ability to think creatively and demonstrate teamwork in developing solutions and new initiatives that serve customer’s needs and desires.
  • Ability to successfully prioritize and manage multiple projects simultaneously.
  • Strong communication skills and experience in conflict resolution.
  • Ability to travel to and from Severance Hall and Blossom Music Center.
  • Knowledge of ticketing systems, especially Tessitura, a strong plus.
  • Prior experience in the hospitality industry preferred
  • A passion for classical music preferred.
  • Ability to work a flexible schedule that includes evenings, weekends, and some holidays.


Corporate & government gift officer

The Corporate & Government Gift Officer is responsible for the identification, cultivation, solicitation and stewardship of various corporations and corporate foundations to establish long-term partnerships and strengthen existing relationships that will result in philanthropic support for The Cleveland Orchestra.  This role provides the expertise to advance the orchestra’s interests by researching and identifying sources of support, proactively seeking opportunities to generate new proposals based on corporate guidelines and interests and maintaining strong communication ties with corporate donors. In addition, The Corporate & Government Gift Officer provides broad policy, government, and public affairs support to help align the orchestra’s strategic priorities at a local, state, and national level and builds relationships with community partners, local government officials, and other stakeholders.

The successful candidate will meet the following qualifications:

  • Bachelor’s Degree required.
  • Minimum of 5 years of experience in fundraising – preferably in corporate giving – or sales.
  • Demonstrated record of success in generating significant philanthropic gifts at the 5 and 6 figure levels.
  • Knowledge of cultivation, solicitation, and stewardship strategies and techniques required.
  • Outstanding organizational skills and attention to detail.
  • Strong interpersonal skills, with ability to make presentations to senior-level groups as well as to build one-on-one relationships with members of diverse constituencies at all levels of authority.
  • Strong organizational and writing skills.
  • Demonstrated independent, mature judgment.
  • Ability to consistently maintain a professional image and demeanor.
  • Strong problem-solving skills.  
  • Ability to collaborate and prioritize in the management of multiple projects and deadlines.
  • Must be able to travel between locations (Severance Hall and Blossom Music Center) and to travel to local or regional meetings.
  • Ability to work a flexible schedule that includes evenings, weekends, and some holidays.

 

Editorial & Media Relations Coordinator

As a compelling storyteller with a passion for music, the Editorial and Media Relations Coordinator will help to create compelling narratives about the power of music and inspiring artistry of The Cleveland Orchestra, with a central focus on the Orchestra’s mission to present extraordinary musical experiences for the people of Northeast Ohio and the world. 

Collaborating with the Orchestra’s public relations and sales and marketing teams, this individual will coordinate communications and public relations activities, including traditional external media (radio, television, and print), internally-generated digital media (via social media and the Orchestra’s website), and in the pages of The Cleveland Orchestra’s program books (Severance Hall, Blossom Music Festival, and tour venues). 

The successful candidate will meet the following qualifications:

  • Bachelor’s Degree in communications, public relations, English, writing, or related field.
  • Similar previous work experience in a performing arts organization strongly preferred.
  • Exceptional writing and storytelling skills, with a focus on compelling results.
  • Knowledge of classical music preferred.
  • Working knowledge of or proficiency in German, French, Italian, and/or Spanish preferred.
  • Ability to think strategically and proactively offer solutions.
  • Strong editing and proofreading skills.
  • Substantial coordinating, organizational, prioritization skills.
  • Strong attention to detail and ability to achieve deadlines.
  • Excellent interpersonal, written, and oral communications.
  • Ability to work well with a variety of people, calmly, efficiently and independently in a fast-paced, dynamic and collaborative environment while managing multiple projects and deadlines.
  • Ability to handle confidential and/or sensitive situations with diplomacy and tact.
  • Demonstrated proficiency in computer software programs, especially the Microsoft Office Suite, and social media platforms (especially Facebook, Twitter, Instagram and YouTube); experience with Adobe Create Suite (Photoshop, InDesign) would be an asset.
  • Photography and digital photography software skills preferred.
  • Some local or regional travel may be required.
  • Ability to work a flexible schedule that includes evenings, weekends, and some holidays.

 REQUIRED WRITING SAMPLES (submit with cover letter and résumé):

Concert program pitch – compose a pitch to media and suggest media targets for the September 28, 29, and 30 program and concerts:  https://www.clevelandorchestra.com/1718-concerts-pdps/1718---tco-classical-series-concerts/week-02/?performanceNumber=15563.

Education program pitch
– craft a pitch to media and suggest media targets for our 2017-18 PNC Musical Rainbow series: https://www.clevelandorchestra.com/tickets/concerts-for-families/.

Press release sample
– draft a press release announcing our 2017-2018 Cleveland Orchestra Youth Orchestra season.

 

part-time Retail Associate

The Retail Associate is a high visibility, high trust partner in retail operations. The Associate assists with merchandising, marketing, inventory control, and designated financial management. This is a part-time position averaging 5-10 hours per week.

The successful candidate will meet the following qualifications:

  • GED or High school diploma.
  • Interest in or experience with orchestral music preferred.
  • A commitment to providing an exceptional customer experience.
  • Prior work experience in a retail establishment; experience in a high-end retail setting strongly preferred.
  • Demonstrate knowledge of marketing and product development.
  • Strong communication skills.
  • Ability to work at both Severance Hall and Blossom Music Center.
  • Demonstrate proficiency in Point of Sale systems, cash, and credit processing.
  • Demonstrate independent, mature judgment; convey a professional image and attitude.
  • Ability to work a flexible schedule that includes evenings, weekends, and some holidays.


The Cleveland Orchestra is an Equal Opportunity Employer.