Our commitment to your Health & Safety
Steps we are taking to ensure your visits to Severance are safe & inspiring
The Cleveland Orchestra is committed to creating a comfortable, enjoyable and safe environment for our guests, musicians, volunteers and staff.
In partnership with The Cleveland Clinic, we have adopted safety protocols to ensure your visit to Severance Music Center is safe and enjoyable. These protocols are in effect now, and will be reviewed regularly to follow the latest public health recommendations as we welcome you back to in-person concerts. For up to date information, please bookmark this page and visit before you attend your next performance.
Anyone feeling ill or experiencing symptoms related to a cold or infectious disease is asked to take care of their health and protect others by staying home.
As of March 18, 2022 Severance Health & Safety Update
As of March 18, guests will no longer be required wear a mask or show proof of full Covid-19 vaccination or proof of a negative Covid test. Masks and vaccination against Covid-19 are strongly recommended for all guests attending performances at Severance Music Center.
Enhanced Cleaning Procedures
High-touch areas, including countertops, door handles and elevators, are cleaned and sanitized regularly. In addition, seating areas and corresponding lobbies are disinfected with CDC-approved aerosol sprays after each performance. Hand sanitizer stations are provided throughout Severance.
Severance has updated its HVAC filtration and circulation systems to meet the guidelines of local public health authorities and recommendations from the Cleveland Clinic.
Ticket Wallet App (Paperless Tickets)
After purchasing tickets, guests are encouraged to access the free Cleveland Orchestra Ticket Wallet app to gain instant, secure, and paperless access to their reserved concert tickets. For more information, visit our Ticket Wallet page.
All protocols are in accordance with the guidelines from the State of Ohio and Summit County health department, and in consultation with the Cleveland Clinic.