Our commitment to your Health & Safety
Steps we are taking to ensure your visits to Severance are safe & inspiring
The Cleveland Orchestra is committed to creating a comfortable, enjoyable and safe environment for our guests, musicians, volunteers and staff.
In partnership with The Cleveland Clinic, we have adopted safety protocols to ensure your visit to Severance Music Center is safe and enjoyable. These protocols are in effect now, and will be reviewed regularly to follow the latest public health recommendations as we welcome you back to in-person concerts. For up to date information, please bookmark this page and visit before you attend your next performance.
Anyone feeling ill or experiencing symptoms related to a cold or infectious disease is asked to take care of their health and protect others by staying home.
Proof of Vaccination (with booster) or Negative Test
As of January 3, 2022, Guests will be required to show proof of full Covid-19 vaccination (two doses, plus a booster, per CDC guidelines) of a World Health Organization (WHO) or U.S. Food and Drug Administration (FDA) approved or authorized vaccine, with the primary dose of vaccination completed at least two weeks prior to the performance date, upon arrival at Severance Music Center. Guests who are unable to be vaccinated or have not received their booster dose will be required to provide proof of a negative Covid test.
Audience members ages 3 and older who cannot be vaccinated may provide proof of a negative test result received from a completed lab-certified antigen COVID-19 test within 24 hours prior to entering Severance, or a negative test result received from a completed PCR COVID-19 test within 72 hours prior to entering Severance.
For more information regarding COVID vaccines and booster shots, please visit the CDC website.
- Touchless verification using the CLEAR App. Guests are encouraged to consider using the free CLEAR app on their mobile devices to help expedite the entry process. To learn more, go to clearme.com.
- A physical vaccination card or a photo of a vaccination card, along with a valid photo ID*.
- Proof of a negative test, along with a valid photo ID*. For children under the age of 12 or those who cannot be vaccinated, proof of a negative test result received from a completed lab-certified antigen COVID-19 test within 24 hours prior to entering Severance, or a negative test result received from a completed PCR COVID-19 test within 72 hours prior to entering Severance. The BinaxNOW COVID-19 Antigen Home Test (the version requiring a virtual appointment) is an acceptable option.
*All guests the age of 18 or above must present a valid photo ID with their proof of vaccination or negative test.
Early arrival is recommended and patrons should have this information ready to present as they enter Severance, as it will be checked before concert tickets are scanned.
Face Masks Required
Guest are required to wear face coverings at all times and in all areas of Severance Music Center, including while seated during the performance. Face coverings should be worn properly, covering the nose and mouth, and meet Centers for Disease Control and Prevention (CDC) standards. Neck gaiters and bandanas are not permitted. Patrons arriving without appropriate face coverings will be provided a disposable face mask. Patrons who do not wear masks properly at Severance during a performance will be asked to leave.
Enhanced Cleaning Procedures
High-touch areas, including countertops, door handles and elevators, are cleaned and sanitized regularly. In addition, seating areas and corresponding lobbies are disinfected with CDC-approved aerosol sprays after each performance. Hand sanitizer stations are provided throughout Severance.
Severance has updated its HVAC filtration and circulation systems to meet the guidelines of local public health authorities and recommendations from the Cleveland Clinic.
Ticket Wallet App (Paperless Tickets)
After purchasing tickets, guests are encouraged to access the free Cleveland Orchestra Ticket Wallet app to gain instant, secure, and paperless access to their reserved concert tickets. For more information, visit our Ticket Wallet page.
Health & Safety at Blossom Music Center 2022
The Cleveland Orchestra, in consultation with the Cleveland Clinic, will monitor the Covid-19 pandemic throughout the coming months. A list of health and safety protocols for Blossom Music Festival will be announced this Spring.
For a list of health and safety policies as established by Live Nation at Blossom Music Center last summer, please visit https://www.livenationentertainment.com/healthcheck/.
All protocols are in accordance with the guidelines from the State of Ohio and Summit County health department, and in consultation with the Cleveland Clinic.