Recent update from our President & CEO, André Gremillet:
It has now been nearly a year since I first wrote to you with the news that we were cancelling concerts due to the Covid-19 pandemic. Across this time, we have all been tested by extraordinary challenges and changes — along with the ongoing desire to be able to resume activities and relationships that we cherish.
Performing live concerts with you, our audience, has been our goal throughout this unusual season, but only when we could guarantee the health and safety of everyone involved — on stage and off. Until recently, we had been optimistic that we could welcome you back to live performances at the beginning of March. However, with new uncertainty around the surging case numbers, the introduction of new virus variants, and extended vaccination schedules, we have concluded that we must make different plans for the months ahead.
Cancelling Concerts at Severance Hall, March to June:
Therefore, after a much thought and consideration, and through ongoing consultation with our partners at the Cleveland Clinic, we have come to the conclusion that, with the continuing Covid-19 pandemic, we will not be able to go forward with ticketed live audiences for scheduled concerts this March through June 2021. We are disappointed, as we know all of our subscribers and friends are, too.
“In Focus” broadcasts will continue, streaming online via Adella:
Many of you have kindly reached out to let us know how much you have enjoyed the In Focus concerts, streamed online via our new Adella platform. Indeed, many of you have gone so far as to call them a “lifeline of music” through this challenging year. I want to let you know that we expect to continue to offer new streaming concerts in the months ahead, created from performances filmed at Severance Hall without audiences. New broadcast episodes will continue to be released twice each month across the summer, offered free to subscribers who, as of this writing, hold tickets to the 2020-21 season, as well as qualified donors of $300 or more. Please watch your mailbox and email for program details and announcements.
What does this mean for you?
This is certainly not where any of us had hoped to be, but the pandemic is extending and continuing in ways and for a length of time that few of us ever imagined.
Looking ahead, in the coming weeks, we plan to announce a concert season at Blossom Music Center this summer. Ten concerts in July and August will feature The Cleveland Orchestra on stage and be open for limited capacity, socially-distanced audiences. In addition, later in the spring, we will announce our 2021-22 Season at Severance Hall to begin in the fall, when we fully expect to welcome you back for the in-person concert experiences we have all been missing.
If you are a ticket holder for John Williams Conducts, originally scheduled for April 26, 2020, we are still actively looking to schedule Mr. Williams to perform with The Cleveland Orchestra at a future date. However, we believe at this time, it is best to cancel this concert until a time when we are certain we can safely have the large numbers of musicians required on stage to perform his music. Should we reschedule this appearance, those of you who held tickets to this concert will be offered a priority pre-sale opportunity to purchase tickets in advance of the general public. Right now, you can receive a refund according to the terms outlined below. We will be back in touch when we have a new concert date, and we appreciate your understanding and patience.
What happens to tickets for the current season?
For 2020-21 Cleveland Orchestra subscribers and John Williams Conducts ticketholders, we offer the following options:
- Donate your tickets. Please consider donating your tickets back to The Cleveland Orchestra to help defray the costs of the In Focus broadcasts we are offering. Your support can lessen the huge impact of this unprecedented financial crisis for the Orchestra, and you will receive a tax receipt for the total ticket value. Thank you in advance if you are able to support us with your generosity. Ticket donations can be made online by visiting: clevelandorchestra.com/donatetickets (requires login).
- Apply your balance to your 2021-22 Season subscription.
- Receive a refund for the value of your ticket.
Please let us know before April 30, 2021, if you would like to request one of the above options. After that time, any outstanding tickets will be automatically applied to your account for your 2021-22 Season subscription.
How can you request a refund or credit toward next season?
To ensure the health and safety of everyone involved, Severance Hall ticket office staff members are all currently working remotely, and Severance Hall will remain closed to the public during the coming weeks.
To reach a member of our ticket office staff, either email firstname.lastname@example.org or call the ticket office at 216-231-2111 and leave a message. We will reply to you as quickly as we can, usually within 24 hours or by the end of the next business day. We appreciate your understanding as we work through all of your requests and questions.
Looking ahead to Summer and a new season in the Fall.
Despite current challenges and everything we have all encountered in the past year, Music Director Franz Welser-Möst and all of us at The Cleveland Orchestra remain committed to our mission to provide extraordinary musical experiences through live performances of great music. I believe that human determination, ingenuity, and compassion will carry us past the current crisis.
Once this storm has passed, we will again perform the finest music, in the greatest concert hall, with the most dedicated live audience in the world. In late spring, we will announce details of The Cleveland Orchestra’s Severance Hall 2021-22 Season, with concerts scheduled to begin in October. Please look for all the details in your mailbox.
At this exceptional moment in history, please let me say that the continued commitment and support of all of you — subscribers, single ticket buyers, and donors — has never been more important. With your help and dedication, The Cleveland Orchestra will rebound successfully to continue creating unforgettable live musical memories for generations to come!
With deepest gratitude,
President & CEO
The Cleveland Orchestra
Due to Covid-19 health and safety concerns, the return of audiences to Severance Hall for concerts during March to June have been cancelled
A schedule of performances without audiences will continue during these months, to be filmed and presented free to subscribers as part of the Orchestra’s In Focus broadcast series on the Adella app and adella.live. March In Focus Episodes Programming and broadcast premieres announced.Read the full press release