Our commitment to your Health & Safety
Steps we are taking to ensure your visits to Severance Hall are safe & inspiring
The Cleveland Orchestra is committed to creating a safe and comfortable environment for its musicians, guests, audiences, staff, and volunteers.
Beginning Wednesday, September 15, 2021, everyone coming to Severance Hall to attend concerts and events will be required to wear a mask. Guests will also be required to show proof of full Covid-19 vaccination or, should they be unable to be vaccinated, to provide a negative Covid-19 PCR test that has been completed within 72 hours prior to entering.
These requirements were developed in consultation with the Cleveland Clinic in response to the rise in the number of Covid-19 cases due to the highly contagious Delta variant. Guests who are unable to provide verification of vaccination or choose not provide a negative Covid-19 PCR test may request a full refund of their purchase.
Anyone feeling ill or experiencing symptoms related to a cold or infectious disease is asked to stay home
To ensure our audiences’ experience with The Cleveland Orchestra is as safe as possible, we continue to consult with the Cleveland Clinic and local public health authorities for health and safety guidelines. These include, but are not limited to, meeting HV/AC air filtration and circulation system requirements, enhanced cleaning procedures, and providing hand sanitizer throughout the venue. As always, the safety of our audiences, musicians, staff, and volunteers remains our top priority.
Proof of Vaccination or Negative PCR Test
Guests will be required to show proof of full Covid-19 vaccination of a World Health Organization (WHO) or U.S. Food and Drug Administration (FDA) approved or authorized vaccine, with vaccination completed at least two weeks prior to the performance date. Alternatively, guests who cannot be vaccinated may provide proof of a negative PCR test that has been completed within 72 hours of performance date. Ticket holders will receive specific instructions on how to provide this information for entry in advance of the performance or event.
Proof of vaccination or negative PCR test must be presented every time when entering Severance Hall through one of the following methods:
- Touchless verification using the CLEAR App.
- Showing original vaccination card or a photograph of it on a cellphone, along with a valid driver’s license or other government-issued photo ID.
Face Mask Requirement
Every guest, regardless of vaccination status, is required to wear a face covering at all times and in all areas of Severance Hall, including while seated during the performance. Face coverings should be worn properly, covering the nose and mouth, and meet Centers for Disease Control and Prevention (CDC) standards. Neck gaiters and bandanas are not permitted. Patrons arriving without appropriate face coverings will be provided a disposable face mask upon entry to Severance Hall.
Children Under the Age of 12
Children under 12 who cannot be vaccinated must provide a proof of a negative PCR test that has been completed within 72 hours of performance date and wear a mask at all times at concerts and events at Severance Hall.
These requirements will be in place on an ongoing basis, subject to regular review and re-evaluation as the situation continues to evolve.
Ticket Office Contact Information
Ticket Office hours of operation are Monday to Friday, 9:00AM to 6:00PM. To purchase tickets, visit clevelandorchestra.com, call 216-231-1111 or 800-686-1141, email firstname.lastname@example.org, or visit Severance Hall in person at 11001 Euclid Avenue, Cleveland, Ohio, 44106.
Ticket Wallet App Paperless Tickets
After purchasing tickets, guests are encouraged to access the free Cleveland Orchestra Ticket Wallet app to gain instant, secure, and paperless access to their reserved concert tickets. For more information, visit our Ticket Wallet page.
Health & Safety at Blossom Music Center
The easing of Covid-19 health and safety restrictions by Governor DeWine is indeed good news. We continue to keep the health and safety of everyone — guests, musicians, staff, and volunteers — as our first priority and intend to continue to implement protocols and procedures to ensure that our concert experience is safe and enjoyable.
All protocols are in accordance with the guidelines from the State of Ohio and Summit County health department, and in consultation with the Cleveland Clinic.
Comprehensive, continuing, and consistent cleaning procedures are in place throughout Blossom Music Center.
Masks & Face Coverings are Recommended
Guests who have not been vaccinated are required to wear a mask.
Socially distanced seating
- To ensure the comfort and safety of our guests, capacities in the Pavilion will be limited.
- On the Lawn, our guests will be encouraged to maintain 6’ distance between parties.
- Pavilion ticket holders may picnic on the grounds prior to performances but will be asked to be seated in their Pavilion seats for the performance. Lawn ticket holders will not be admitted to the Pavilion, as general admission seating for Lawn patrons is not available.