Health & Safety

Our commitment to you:

Once audiences can return to Severance Hall, our first priority is to ensure the health and safety of everyone — guests, musicians, staff, and volunteers. In partnership with the Cleveland Clinic, we are implementing a number of protocols and procedures to ensure that your concert experience is safe and enjoyable.

We are continuing to monitor all local, state, and national health guidelines and, where necessary, will modify and update these policies and procedures as we welcome you back for in-person concerts.

Thank you for your support and understanding.

Steps we are taking to ensure your visits to Severance Hall are safe and inspiring:

Clean Spaces
Comprehensive, continuing, and consistent cleaning procedures are in place throughout Severance Hall.

Clean Hands
Hand sanitizer is available throughout the building.

Masks & Face Coverings
Face masks are required within Severance Hall at all times.

General Admission Seating
To ensure social distancing, guests will be seated section by section, with members of your own household, but with empty seats between each group.

Staggered Arrival Times
Tickets will include a requested arrival time to help maintain social distancing and ease congestion as we guide you to your seats.

Temperature Check
Everyone entering the building will be monitored for temperature (via touchless sensors).touchless sensors).

Health Questionnaire
Arriving musicians, staff, and audience members will be asked to affirm that they are symptom-free upon entering the building.

Limited Amenities
Concerts will be presented without intermission or concession services. Bottled water is available upon request. Restroom capacity is limited.