Terms of Use

By using this site and/or providing us with personal and financial information, you agree to indemnify and hold harmless The Cleveland Orchestra, the Musical Arts Association, it’s officers, trustees, directors, employees, successors, agents, distributors, and affiliates for any and all claims, damages, losses, fees, and causes of action arising from it's use by you or any information or content provided by you. The information provided on this site is for general use by its audience, and all programs and artists are subject to change without notice. Information contained on this site is presented “as is” and may contain inaccuracies and omissions. Any and all information presented on this website is done so without warranty, either expressed or implied, and any reliance on the information contained herein will be made at your own risk.

Copyright

This site is owned, operated, and maintained by The Cleveland Orchestra. Unless otherwise specified, all information and content of this site, including text, logos, graphics, images, site design and layout, are the sole property of The Cleveland Orchestra and the Musical Arts Association.

Use of Information

All information gathered online for ticket purchases is entered into the box office ticketing system, which is the sole repository of data used by The Cleveland Orchestra to generate postal mailing lists that provide our patrons with information about our products and services and notices of upcoming events. If you do not wish to receive these mailings, please email your request to info@clevelandorchestra.com or call the Severance Ticket Office at 216-231-1111. Once or twice a year, we may exchange mailing lists with other Cleveland-area arts organizations so they may provide our patrons with local arts-related information. If you do not want us to share your mailing address with other Cleveland-area arts organizations, please let us know via the email address or phone number above.

Links

This website may contain links to other websites not affiliated with The Cleveland Orchestra. Any external destination site is governed by the privacy policy of the owner/operator of the particular site, and The Cleveland Orchestra and/or the Musical Arts Association is not responsible for their policies or content.

Please see the Privacy Statement, which also governs these Terms of Use.

Ticket Terms and Conditions

Holder of this ticket voluntarily assumes all risk and danger to any event for which this ticket is issued and waives all claims against the event sponsor, the owner of the facility, the ticket producer, or issuer. Holder is hereby put on notice to be aware of all hazards presented by stairs, escalators, smooth flooring, carpeting and rugs, dark and low light conditions, and to health risks presented by exposure to diseases. Admission is subject to compliance with all laws, facility rules, and health safety policies. The ticket holder consents to reasonable examinations and searches to ensure compliance. Failure to comply with the law or facility rules may result in refusal of admission or expulsion.

Ticket Refunds and Use

There are no refunds on purchased tickets, but you may be eligible to exchange your tickets if you cannot attend a performance (fees may apply for ticket exchanges). Or you can choose to donate the purchase price as a tax-deductible contribution. Please note that exchanges or ticket donation must be made prior to the performance of the ticket you are holding.

Tickets shall not be resold or offered for resale in a manner or at a price in violation of any existing law or regulation. No part of the purchase price will be refunded by reason of the non-use of this ticket or any partial or complete interruption or cancellation of the concert for any reason. Programs and artists are subject to partial or complete cancellation of the concert for any reason. Programs and artists are subject to partial or complete cancellation or change, including date or audience size.

All artists, prices, schedule, and programs are subject to change.

Unauthorized duplication of tickets is strictly prohibited.

Rewards Program Enrollment

Automatic Enrollment. When you create an account with The Cleveland Orchestra, you are automatically enrolled in our Rewards program at no cost. Rewards is a complimentary benefit offered to all account holders and allows you to earn points through ticket purchases, event attendance, and other qualifying activities, which can be redeemed for benefits described on our Rewards program page.

How Rewards Works. The Rewards program is operated by The Cleveland Orchestra. To administer the program, we track your qualifying activities with us (such as ticket purchases, event attendance, and account activity) and calculate points based on program rules described on our Rewards program page. We use loyalty program service providers to help us operate the program on our behalf. Information collected in connection with Rewards is handled in accordance with our Privacy Policy.

Opting Out. Participation in Rewards is optional. If you do not wish to participate, you may opt out at any time by contacting us at rewards@clevelandorchestra.com or 216-456-8405. Opting out of Rewards will not affect your ability to maintain a Cleveland Orchestra account, purchase tickets, or receive other communications you have signed up for. Any points you have accrued at the time of opt-out will be forfeited.

Program Changes. The Cleveland Orchestra reserves the right to modify, suspend, or terminate the Rewards program, or to change program terms, benefits, or point values, at any time. We will provide reasonable notice of material changes through your account or via email.

Account Closure. If you close your Cleveland Orchestra account, your Rewards enrollment will also end and any accrued points will be forfeited.

SMS Text Messaging

The Cleveland Orchestra uses SMS text messaging to communicate with patrons about upcoming concerts, including attendance confirmations, reminders, ticket exchange opportunities, and service updates related to performances you have tickets for. Messages are sent only to patrons who have expressly opted in to receive SMS communications from us by checking the SMS consent box during account creation, in their account settings, or through another documented opt-in method. Providing a mobile phone number for ticket purchase or account setup alone does not constitute consent to receive SMS communications.

Message and data rates may apply. The Cleveland Orchestra does not charge for these messages, but your mobile carrier may charge for message and data usage depending on your plan. Please consult your carrier for details.

How to opt out. You can stop receiving text messages from The Cleveland Orchestra at any time by replying STOP to any message you receive from us. You will receive a single confirmation message acknowledging your opt-out, after which no further messages will be sent.

How to get help. Reply HELP to any message for assistance, or contact the Welcome Desk at 216-456-8405 or info@clevelandorchestra.com.

Carrier disclaimer. Carriers, including but not limited to AT&T, Verizon, T-Mobile, and their affiliates, are not liable for delayed or undelivered messages. Message delivery is provided on a best-effort basis.

Use of mobile information. Mobile phone numbers and SMS consent are collected and used solely for the purposes described above and are not sold, rented, or shared with third parties for marketing purposes. Information collected through SMS communications is handled in accordance with our Privacy Statement.

By providing your mobile number to The Cleveland Orchestra and consenting to text communications, you agree to these terms.