Below you will find important news and information concerning The Cleveland Orchestra’s scheduled concerts in April and May 2020.
Much has changed in our daily lives and routines in a very short period due to efforts to secure the health and safety of everyone here in Northeast Ohio and around the world. Our gratitude goes out to all the people working on the front lines to contain the coronavirus — the heroes caring for those in need daily, and to those facing the toughest decisions each day for the collective good of us all.
For more than 100 years, through the best of times and the worst of times, The Cleveland Orchestra has sought to serve this community with fortitude, honor, and grace. As I write to you today, we are all being tried once more, as we face challenges and changes that will carry us through this crisis and toward the resumption of everyday schedules and the return of social gatherings, events, and performances. Working together as a community, I am confident that we will weather this storm.
Cancellation of concerts.
In accordance with containment guidelines and in order to help ensure the health of everyone across our community and beyond, I am announcing to you today that we are cancelling all remaining performances by The Cleveland Orchestra through the end of the 2019-2020 season in May. This cancellation affects all public concerts and events at Severance Hall through May 31, 2020, including in-person Education presentations and performances.
What does this mean for you?
For Cleveland Orchestra subscribers and other ticket holders, we offer the following options:
- Donate your tickets. Please consider donating your tickets back to us and receive a tax deduction for the total ticket value. This option will help the Orchestra the most as we fortify finances during this uncertain period. Ticket donations can be made at: clevelandorchestra.com/donatetickets.
- Exchange your tickets into any Cleveland Orchestra performance during the 2020 Blossom Music Festival or 2020 Summers@Severance series. All seating-upgrade and exchange fees will be waived.
- Exchange your tickets for a gift certificate for 110% of the value of your purchase, which can be used at any time in the future, including as payment toward your 2020-21 Season subscription.
- Receive a refund for the value of the ticket.
- John Williams Concert Ticket Holders. If you are a ticket holder for John Williams Conducts, scheduled for April 26, please hold on to your tickets as we work to reschedule this concert. We will be back in touch when we have a new date; we appreciate your understanding and patience.
For our Members Club and The Circle patrons paying a monthly membership fee, we offer the following options:
- Convert your membership fee to a tax deductible contribution to the Annual Fund
- Suspend your fee for April, May and June.
Please email firstname.lastname@example.org or email@example.com to let us know your preference for how to handle your monthly membership fee.
Please let us know before June 30, 2020, if you would like to request one of the above options for ticket exchange, gift certificates, or credits. After that time, any outstanding tickets from April and May performances will be automatically converted into a donation to The Cleveland Orchestra and we will send you a tax receipt for your records.
How can you request an exchange or credit?
To ensure the health and safety of everyone involved, Severance Hall ticket office staff members are all currently working remotely, and Severance Hall is closed to the public during the coming weeks.
To reach a member of our ticket office staff, either email firstname.lastname@example.org or call the ticket office at 216-231-2111 and leave a message. We will reply to you as quickly as we can, usually within 24 hours or by the end of the next business day. We appreciate your understanding as we work through all of your requests and questions.
Looking toward the future, listening online.
Even in troubled times, the mission of The Cleveland Orchestra doesn’t change. Through music, we offer solace and respite from each day’s challenges — and inspiration and hope for the future. While we cannot offer live performances at this time, we are working to connect our community by sharing our passion, our music, and The Cleveland Orchestra’s inspiring artistry with the world. I encourage you to listen to our weekly Saturday and Sunday broadcasts on Ideastream/WCLV 104.9 on the air or online, tune into to our Mindful Music Moments on social media, or listen to our newly-released recording A New Century on Apple music, Spotify or wherever you stream music. In the coming weeks, we will continue to work hard to introduce other opportunities to listen to The Cleveland Orchestra.
Despite current challenges, Music Director Franz Welser-Möst and I remain committed to The Cleveland Orchestra’s mission to provide extraordinary musical experiences through live performances of great music. Human determination, ingenuity, and caring will carry us through the current crisis. Once this storm has passed, we will perform the finest music, in the greatest concert hall, with the most dedicated live audience in the world. In the coming weeks, we will announce details of The Cleveland Orchestra’s 2020-21 Season, with concerts scheduled to begin as usual in September. Please look out for all the details in your mailboxes.
At this extraordinary moment in history, please let me say that the continued commitment and support of all of you — subscribers, single ticket buyers, and donors — has never been more important. With your help and dedication, The Cleveland Orchestra will rebound successfully, tocontinue providing unforgettable live musical memories again!
With deepest gratitude,
President & CEO
The Cleveland Orchestra