2021 Holiday Cleveland Orchestra Holiday Concerts

Severance

Severance is Cleveland’s musical home for symphonic music and other presentations, including Mandel Concert Hall and Reinberger Chamber Hall. We are strongly committed to making everyone feel welcome. The doors to Severance open three hours prior to most performances.

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Food & Beverage Services at Cleveland Orchestra Concerts

Severance Restaurant is temporarily closed.

Concessions* are available at the following times:

• 2 hours prior to concert start: Opus Lounge, and Smith Lobby
• 1 hour prior to concert start: Grand Foyer, Dress Circle, and Box Lobby
• Intermission: Grand Foyer, Dress Circle, Box, Ginn Suite
• Post Concert: Opus Lounge

*Currently, all concessions are accepting cash only.

Parking

The most convenient parking option is Case Western Reserve University's (CWRU) Lot 29 Campus Center Garage. The garage is located directly adjacent to Severance off East Boulevard, and provides stair and elevator access to the hall.

Availability is limited, and pre-paid parking passes for the garage can be added for select performances during checkout.

For more infomation about getting to Severance and where to park, please visit our Directions & Parking page.

Directions & Parking

Health & Safety

The Cleveland Orchestra is committed to creating a comfortable, enjoyable and safe environment for our guests, musicians, volunteers and staff.

In partnership with The Cleveland Clinic, we have adopted safety protocols to ensure your visit to Severance Music Center is safe and enjoyable. These protocols are in effect now, and will be reviewed regularly to follow the latest public health recommendations as we welcome you back to in-person concerts.

Anyone feeling ill or experiencing symptoms related to a cold or infectious disease is asked to take care of their health and protect others by staying home.

Proof of Vaccination or Negative Test

Guests will be required to show proof of full Covid-19 vaccination of a World Health Organization (WHO) or U.S. Food and Drug Administration (FDA) approved or authorized vaccine, with vaccination completed at least two weeks prior to the performance date, upon arrival at Severance Music Center. Guests who are unable to be vaccinated will be required to provide proof of a negative Covid test.

Audience members ages 3 and older who cannot be vaccinated may provide proof of a negative test result received from a completed lab-certified antigen COVID-19 test within 24 hours prior to entering Severance, or a negative test result received from a completed PCR COVID-19 test within 72 hours prior to entering Severance.

• Touchless verification using the CLEAR App. Guests are encouraged to consider using the free CLEAR app on their mobile devices to help expedite the entry process. To learn more, go to clearme.com.
• A physical vaccination card or a photo of a vaccination card, along with a valid photo ID.
• Proof of a negative test, along with a valid photo ID. For children under the age of 12 or those who cannot be vaccinated or individuals who are unable to be vaccinated, proof of a negative test result received from a completed lab-certified antigen COVID-19 test within 24 hours prior to entering Severance, or a negative test result received from a completed PCR COVID-19 test within 72 hours prior to entering Severance. The BinaxNOW COVID-19 Antigen Home Test (the version requiring a virtual appointment) is an acceptable option.

All guests the age of 18 or above must present a valid photo ID with their proof of vaccination or a negative test.

Early arrival is recommended and patrons should have this information ready to present as they enter Severance, as it will be checked before concert tickets are scanned.

Face Masks Required

Guest are required to wear face coverings at all times and in all areas of Severance Music Center, including while seated during the performance. Face coverings should be worn properly, covering the nose and mouth, and meet Centers for Disease Control and Prevention (CDC) standards. Neck gaiters and bandanas are not permitted. Patrons arriving without appropriate face coverings will be provided a disposable face mask.

Enhanced Cleaning Procedures

High-touch areas, including countertops, door handles and elevators, are cleaned and sanitized regularly. In addition, seating areas and corresponding lobbies are disinfected with CDC-approved aerosol sprays after each performance. Hand sanitizer stations are provided throughout Severance.

Enhanced Ventilation

Severance has updated its HVAC filtration and circulation systems to meet the guidelines of local public health authorities and recommendations from the Cleveland Clinic.

Ticket Wallet App (Paperless Tickets)

After purchasing tickets, guests are encouraged to access the free Cleveland Orchestra Ticket Wallet app to gain instant, secure, and paperless access to their reserved concert tickets. For more information, visit our Ticket Wallet page.

Accessibility Services

Below is a list of the features and services that The Cleveland Orchestra has made available in the Jack, Joseph, and Morton Mandel Concert Hall at Severance for this concert.

Wheelchair Access & Seating

The venue's seating has reserved special areas for those attending with the use of a wheelchair. These seating options are available during your seat selection across seating price levels. Ushers are available to assist, especially in the event of a General Admission concert.

There is barrier-free entry to Severance with automatic sliding doors at our garage entrance on Lower Level One in the CWRU Campus Center Garage. There is an elevator for wheelchair access in the center of the garage for travelling from Lower Level Two (the lowest level) to Lower Level One (the level of our arrival entrance). The Euclid Avenue entrance to Severance is best suited for wheelchair entry, with a convenient drop-off area designated at the curb.

Companion Wheelchair Seating

Wheelchair companion seating is available for purchase online and through Severance Ticket Services. Look for a "C" shape on the seating map when making your selection. 

Assistance for the Deaf or Hard of Hearing

Infrared Assistive Listening Devices (ALDs) are available without charge for most performances in the Jack, Joseph, and Morton Mandel Concert Hall. Please request one in advance online or by calling the House Manager’s office. You will be asked to provide a driver’s license or ID card upon arrival, which will be held until the return of the device. Head Ushers can explain how to use the ALD.

Interpretive services may be available for certain events at Severance.  Prior arrangements should be made four weeks in advance. Appropriate seat locations may be necessary. TTY line access is available at the public pay phone in the Security Office located at the garage entrance.

Assistance for the Blind or Persons with Low Vision

Large Print Programs are available for most Cleveland Orchestra performances in the Jack, Joseph, and Morton Mandel Concert Hall.  These are available at the Coat Room locations or from Head Ushers on each level of the Concert Hall, and at Concert Previews.

For select vocal performances, Braille texts may be available on request with 2 weeks’ notice.

Service Animals

Trained guide dogs and service animals are welcome at Severance. If you have any questions, please contact the Ticket Office or the House Manager.

Restrooms

All Smith Lobby restrooms are fully accessible. In addition, private family-accessible restrooms are located in the Smith Lobby and off the Dress Circle Lobby.

Additional Information

The Cleveland Orchestra is strongly committed to making our facilities and performances accessible to all patrons. For more information regarding all of our accessibility services, please visit our Accessibility page.