The Cleveland Orchestra App

Explore upcoming concerts, purchase tickets with seat selection, and manage your tickets digitally. You’ll also get access to performance updates and helpful notifications.

With the app, you can have instant, secure, and paperless access to their concert tickets, as well as find helpful contact information. Never forget or misplace your tickets to Cleveland Orchestra performances at Severance and Blossom Music Center* again, and receive real-time updates without having to reprint your tickets.

*Blossom Lawn Book Tickets are not available at this time. Please continue to present your physical Lawn Book Tickets when used for entry into Blossom Music Festival concerts.

When you reserve seats to a Cleveland Orchestra performance, they’ll be waiting for you in your Ticket Wallet within moments. To ensure your tickets arrive in your Ticket Wallet automatically.

The Cleveland Orchestra Ticket Wallet is available for iOS and Android smartphone devices. It can be located on the Google Play or Apple App Store by searching for “Ticket Wallet”, “Cleveland Orchestra Wallet”, or “The Cleveland Orchestra Ticket App”. We also have direct links to each respective app store, here:

The app is designed and built specifically for iPhone (requires iOS 10.0 or later) and Android (requires 5.0 and up) devices with internet access. Tablets and other larger devices are not recommended.

The TCO Ticket Wallet is optimized for an on-the-go experience. As such, the app and your mobile device require an internet connection (via WiFi or cellular network) in order to login to your ClevelandOrchestra.com account and access your tickets. As the app continues to evolve over time, we may consider support for additional devices and offline services.

You can browse upcoming concerts in the Calendar and purchase tickets directly through the app. Select your own seats using the interactive seat map and check out securely.

Yes. When purchasing tickets, you’ll be able to view seating maps and select available seats in your preferred section. ADA and companion seating is also designated in seat maps during purchase.

You can pay with major credit cards, Apple Pay, and Google Pay.

Not at this time. Please contact the Ticket Office to use gift certificates.

Yes. After adding your ticket to your phone’s wallet, you can use your device’s built-in sharing feature to send tickets to your companion.

All ticket sales are final. However, you may be able to exchange your ticket for another performance or donate the value as a tax-deductible contribution (prior to your performance). Contact the Ticket Office for assistance.

Purchased tickets appear in the “My Tickets” section of the app. You can view seat info and also add them to your phone’s wallet for scanning at the venue. If the pull-to-refresh feature does not make your tickets appear, ensure that your device has a stable internet connection.

No! You can scan your ticket from your mobile device or your digital wallet at the venue.

Visit the Box Office, and our team will assist you in locating your ticket.

Unfortunately, we do not support ticket exchanges from the Ticket Wallet at this time. Future versions of the app may contain that feature, so keep an eye out! You can, however, exchange your tickets online by logging in to your Cleveland Orchestra account or by reaching out to the Ticket Office.

Donated or cancelled tickets will be removed from your app automatically.

When you exchange a ticket, the original ticket will be removed and replaced with your exchanged ticket automatically, as well. You may need to refresh the app to load your new tickets.

Yes. You’ll need to log in with your TCO account to buy and access tickets. Use the same login you use on our website.

If you purchase tickets offline or do not have a Cleveland Orchestra account, please visit clevelandorchestra.com/login to create your free web account, or contact our Ticket Office for further assistance.

Tap “Forgot password” on the login screen. You’ll receive a link via email to reset your password in minutes.

Go to the “Account” menu in the app and manage or delete saved payment information.

Please contact our Ticket Office at 216-231-1111 or email boxoffice@clevelandorchestra.com for help with deleting your account.

The Student Advantage Program offers exclusive discounts on select Cleveland Orchestra concerts for full-time students.

You can sign up directly through the app. Go to the Account section and select “Student Advantage” to begin the registration process.

We use SheerID, a trusted third-party service, to verify student status. You'll be asked to provide information such as your school name and a possibly a valid student ID or enrollment document.

Verification typically takes just a few minutes. In some cases, SheerID may need additional information and will follow up with instructions.

After your SheerID verification is approved, you’ll see eligible Student Advantage offers in the app when browsing concerts.

Yes. We work with Stripe and use industry-standard encryption to ensure your transactions are safe.

Make sure you're using a valid email address associated with your Cleveland Orchestra account. If problems persist, contact the Ticket Office.

During weekday business hours, call The Cleveland Orchestra’s Severance Ticket Office at 216-231-1111 or email info@clevelandorchestra.com.